Shipping policy

Shipping Policy

Last Updated: September 29, 2026

At Cladwolf, we aim to make sure your order reaches you safely and on time. Please read the following Shipping Policy before placing your order.

1. Order Processing

  • Orders are generally processed within 1–3 business days after the order is successfully placed.

  • Orders placed on Sundays or public holidays may be processed on the next business day.

  • Once your order has been shipped, you will receive a shipping confirmation and tracking details through the contact information provided at checkout.

  • During product launches, sales, festivals, or periods of high order volume, processing may take slightly longer.

2. Delivery Time

After your order has been shipped, estimated delivery times are:

  • Metro & major cities: 2–5 business days

  • Other locations: 3–7 business days

  • Remote areas: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier service, weather, holidays, operational delays, or other circumstances beyond our control.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you place your order.

  • Any applicable free-shipping offers will be clearly mentioned on our website or during checkout.

  • Shipping charges may vary depending on the order value, delivery location, or promotional offers.

4. Tracking Your Order

Once your order has been dispatched, you will receive tracking information through the contact details provided during checkout.

You can use the tracking information to check the current status of your shipment.

If your tracking information has not updated for an extended period, please contact our customer support team.

5. Delivery Attempts

Our courier partner may make multiple delivery attempts.

Please ensure that:

  • Your shipping address is complete and accurate.

  • Your phone number is active and reachable.

  • Someone is available to receive the package when required.

If an order cannot be delivered because of an incorrect address, unavailable recipient, unreachable phone number, or repeated failed delivery attempts, the shipment may be returned to us.

6. Cash on Delivery (COD)

COD availability may depend on factors such as delivery location, order details, and previous order delivery history.

Cladwolf may restrict or disable COD for certain orders where there is a higher risk of non-delivery or return-to-origin (RTO).

For COD orders, customers are responsible for accepting and receiving the shipment at the provided delivery address.

7. Return to Origin (RTO)

An order may be marked as Return to Origin (RTO) if it cannot be delivered and is returned to Cladwolf.

Examples may include:

  • Customer refusing the delivery

  • Customer being unavailable after repeated attempts

  • Incorrect or incomplete address

  • Incorrect phone number

  • Customer not responding to courier calls

  • Failure to accept a COD order

Repeated RTOs may affect the availability of COD for future orders.

8. Address Changes

Please carefully check your shipping address before completing your order.

If you need to change your address after placing an order, contact us as soon as possible.

Address changes may not be possible once the order has been dispatched.

9. Delayed or Lost Shipments

While we work with reliable logistics partners, delivery delays may occasionally occur due to circumstances such as:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Courier operational issues

  • Incorrect or incomplete address information

  • Regional restrictions

  • Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact us and we will assist you in checking the shipment status.

10. Damaged Packages

If your package appears visibly damaged or tampered with at the time of delivery, please contact Cladwolf customer support as soon as possible.

Where possible, take clear photographs or video of the package and its condition before opening it. This may be required when investigating a shipping-related issue.

11. International Shipping

At present, Cladwolf ships within India only, unless otherwise stated on our website.

If international shipping becomes available, the applicable shipping charges, delivery timelines, duties, and taxes will be communicated at checkout.

12. Contact Us

If you have any questions regarding your shipment, please contact us:

Cladwolf

Email: support.cladwolf@gmail.com
Phone/WhatsApp: +91 9453452230
Business Address: Near spectrum mall , metro station 51 , noida , 2013013

We will do our best to assist you with your order and delivery.

Cladwolf reserves the right to update this Shipping Policy from time to time. Any changes will be published on this page with the updated date.